Overview
The 2 ½ day ISO/IEC 20000 Foundation Certification course is designed to provide knowledge
of what an IT service management system is and the minimum requirements that
service providers should aspire to within the context of ISO/IEC 20000.
Candidates are made aware of the contents of the ISO/IEC 20000 standard, its
practice-oriented implementation in the form of a management system, including
the relationship with other relevant standards, and the best practices, methods
and frameworks associated therewith.
Who Should Attend
Employees of both internal and external service
providers, who play a role or have an interest in ISO/IEC 20000, even if such
an organization is not (yet) certified. The ISO/IEC 20000 Foundation
Certificate is particularly aimed at this wider audience. In addition, for
customers considering requesting their service providers to become ISO/IEC
20000 certified, they can get an insight into what can be expected of their
service providers. The ISO/IEC 20000 Foundation Certificate is a prerequisite
for the other qualifications within the ISO/IEC 20000 qualification scheme.
Course Objectives
The objectives of the course are to:
- Understand the definitions and principles of service quality management
- Understand the position of ISO/IEC 20000 in IT Service Management
- Come to a general understanding of the quality specifications for IT Service Management
- Come to a general understanding of the code of practice for IT Service Management
Cost
Commercial: $1360.00 | Government: $1250.00
Click here to register for this course!