Overview
This 5-day course focuses on teh implementation and management of the release and control processes and functions that are responsible for achieving control and stability within an IT infrastructure and include effective Change and Release Management, based on an effective Configuration Management System. It consists of four days of lectures and hands-on activities and one day of exam review and exam.
Prerequisites: The candidate should have successfully completed the ITIL Foundation Course for IT Service Management. The candidate should have a minimum of one year's general IT experience and at least one year's experience in an IT Service Level Management environment either as a practitioner, supervisor or manager.
Who Should Attend
Business Managers, ITIL Process Managers, Change Managers, Configuration Managers needing in-depth knowledge about ITIL Processes. Professionals and Managers responsible for executing and managing the tasks for the specific ITIL Processes.
Course Objectives
The objectives of the Change, Configuration and Release Management Practitioner course are to:
- Plan the key activities in the change management, release management and configuration management process
- Report on the effectiveness and efficiency of the activities in the release and control processes
- Provide Change, Release and Configuration Management information to other IT Services Management, processes, users and suppliers
- Provide instruction for designing, building and configuring releases
- Monitor and optimize the Release and Control Processes
- Plan and conduct change, release and configuration
Cost
Commercial: $2,700.00
Government: $2,500.00
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