Overview
The Service Management Executive Awareness one-day seminar provides a general overview of the ITIL Service Management disciplines, benefits and justification. This course is ideal for management and staff who might be involved in the periphery of IT Service Management, or those who are new to the concepts of ITIL (Information Technology Infrastructure Library) and need a broad, brief introduction.
Who Should Attend
The ITIL Executive Awareness course is geared toward managers wishing to obtain a broad, yet focused, overview of IT Service Management.
Course Objectives
The objectives of the Service Management Executive Awareness course are to:
- Describe how service management can facilitate the alignment of IT process to business objectives
- Understand the ITIL Service Management model sufficient to enable you to communicate how it could be adapted to your organization
- Make high-level go/no-go decisions
- Discuss options for next steps
Cost
Commercial $500.00
Government $485.00
Click here to register for this course!