XA Systems

ITIL® Practitioner: Service Level Management (SLM)

This three-day* course provides a clear understanding of the activities involved in planning for SLM, implementation of SLM, and the maintenance and monitoring of service level agreements. A service level agreement is a contract between an IT organization and a customer (organization) which describes the IT services to be delivered. You learn how to prepare, maintain, and negotiate service level agreements with a customer. Participants will receive information necessary to establish effective service level and operational level agreements in support of business and IT services. Hands-on exercises are introduced to provide the participant with a practical application for negotiating with customers and maintaining SLM processes and activities within an organization. This course is ideal for those who will be involved in defining service level agreements or supporting SLM as a process discipline. The ITIL Service Level Management Practitioner certificate exam is administered by EXIN at the end of the course.

Prerequisites: The candidate should have successfully completed the ITIL Foundation Course for IT Service Management. The candidate should have a minimum of one year's general IT experience and at least one year's experience in an IT Service Level Management environment either as a practitioner, supervisor or manager.

This course is offered during the day and in the evening*. Day sessions typically run from 8:30 AM - 5:00 PM local time; evening sessions are from 5:30 PM - 9:00 PM local time.  Times are subject to change.  Please review your course confirmation letter carefully for class meeting times.

Location Information

Details about our nationwide training locations are available here.

Cost

Retail: $1,525.00 USD   |   Government: $1,395.00 (use discount code "FEDRATE" at checkout; subject to all terms and conditions)

Discounts are available for group registrations.  Please call our Education Manager at (703) 766-5049 for information.

Select a course location and date below to register for your course.  By registering for a course, you voluntarily and freely accept all terms and conditions of registration, which may be reviewed by clicking here.

 

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