ITIL® v2: Foundations of IT Service Management
This 2 ½* day course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL Service Delivery, and Service Support Processes and implementation guidance. It describes a set of processes involved in developing an IT framework and features both lectures and interactive hands-on learning experiences. This results in a thorough grounding in the basic theory of ITSM, which can be used to take the Foundation Certificate in IT Service Management or to participate in ITSM projects at any level. The ITIL Foundations Certificate Exam is administered by EXIN at the end of the course.
This course is offered during the day and in the evening*. Day sessions typically run from 8:30 AM - 5:00 PM local time; evening sessions are from 5:30 PM - 9:00 PM local time. Times are subject to change. Please review your course confirmation letter carefully for class meeting times.
Location Information
Details about our nationwide training locations are available here.
Cost
Retail: $1,360.00 USD | Government: $1,250.00 (use discount code "FEDRATE" at checkout; subject to all terms and conditions.
Discounts are available for group registrations. Please call our Education Manager at (703) 766-5049 for information.
Select a course location and date below to register for your course. By registering for a course, you voluntarily and freely accept all terms and conditions of registration, which may be reviewed by clicking here.
*Evening courses are conducted over 4 sessions with shorter meeting times.
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