ISO/IEC 20,000 Foundation Certification
The 2.5 day ISO/IEC 20000 Foundation Certification course is designed to provide knowledge
of what an IT service management system is and the minimum requirements that service providers
should aspire to within the context of ISO/IEC 20000. Candidates are made aware of the
contents of the ISO/IEC 20000 standard, its practice-oriented implementation in the form of a
management system, including the relationship with other relevant standards, and the best
practices, methods and frameworks associated therewith.
Who Should Attend
Employees of both internal and external service providers, who play a role or have an interest
in ISO/IEC 20000, even if such an organization is not (yet) certified. The ISO/IEC 20000 Foundation
Certificate is particularly aimed at this wider audience. In addition, for customers considering
requesting their service providers to become ISO/IEC 20000 certified, they can get an insight into
what can be expected of their service providers. The ISO/IEC 20000 Foundation Certificate is a prerequisite
for the other qualifications within the ISO/IEC 20000 qualification scheme.
Course Objectives
The objectives of the course are to:
- Understand the definitions and principles of service quality management
- Understand the position of ISO/IEC 20000 in IT Service Management
- Come to a general understanding of the quality specifications for IT Service Management
- Come to a general understanding of the code of practice for IT Service Management
Cost
Commercial: $1,360.00 (2.5 day course)
To register for this course, download and complete the
XA Systems Education Registration Form
and fax it to 703.766.5048. You will receive a confirmation of registration by email.
Contact us if you have any questions with regard to any of the courses offered including group rates at 703.766.5049
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