This course immerses learners in the practical aspects of the ITILŪ v3 Service Lifecycle and the processes and functions associated with the Operational Support and Analysis of services and service delivery. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course not only explores the OSA processes but also the role of the common operational activities and links their tasks/outcomes/supporting roles directly into the ITSM processes. Keeping the lifecycle theme, the relationships to the other phases and the criticality of communication between the phases is detailed and emphasized.

The emphasis of this course is on the process/function activities, their measurement, the interrelationships and roles and responsibilities; in-depth discussion of management/control activities occur in the SO course

Target Group 

The target audience for this course includes IT Professionals, IT Operational Staff, Business Managers and Business Process Owners.

Prerequisites

The candidate must hold the following:

§  v3 ITILŪ Foundation Certificate. Or,

§  v2 ITILŪ Foundation Certificate and the v3 ITIL Foundation Bridge Certificate

 
Format of the Examination

The exam format is eight (8) complex multiple-choice questions with gradient scoring (5 points for the correct answer, 3 points for the partially correct answer, 1 point for the least correct, and 0 points for the incorrect answer). The examination structure consists of:

Cost

Commercial: $2,700.00
To register for this class ,call 703.766.5049 or e-mail us at education@xasystems.com.

Contact us if you have any questions with regard to any of the courses offered including group rates at 703.766.5049