ITIL Executive Awareness Seminar
Overview
The Service Management Executive Awareness half-day seminar provides a general overview of the
ITIL Service Management disciplines, benefits and justification. This course is ideal for management
and staff who might be involved in the periphery of IT Service Management, or those who are new
to the concepts of ITIL (Information Technology Infrastructure Library) and need a broad, brief introduction.
Who Should Attend
The ITIL Executive Awareness course is geared toward managers wishing to obtain a broad,
yet focused, overview of IT Service Management.
Course Objectives
The objectives of the Service Management Executive Awareness course are to:
- Describe how service management can facilitate the alignment of IT process to business objectives
- Understand the ITIL Service Management model sufficient to enable you to communicate how it could be adapted to your organization
- Make high-level go/no-go decisions
- Discuss options for next steps
Cost
Commercial $400.00 (half-day course)
To register for this course, download and complete the
XA Systems Education Registration Form
and fax it to 703.766.5048. You will receive a confirmation of registration by email.
Contact us if you have any questions with regard to any of the courses offered including group rates at 703.766.5049
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